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Home > Tools & Services > Edge Software Hub Premium Support
Besides the regular forum support that customers can access, Intel offers Premium Support to help valued Intel customers to address their specific issues reported on customer hardware and software stack. This will significantly expediate the progress on technology ramp up, issue root cause, and eventually the time to market.

Through premium support, customers would be benefited by:
  • - Assigned professional contact and technical expert
  • - Dedicated private issue tracking project to log and track each request
  • - Onboarding trainings on Intel software available on Edge Software Hub
  • - Receive response within committed SLA (Service Level Agreement) on the issues reported
  • - Debug and root cause on customer's own software stack and hardware
  • - Onsite support (*)
To request more information about Premium Support, please contact premium.support@intel.com

*Available for selected countries only

For Intel's IOTG customers who have entered into a software support agreement with Intel, this page provides a convenient method to select and pay for a premium technical support.
Please refer to your software support agreement and associated support addendum for details on the terms and conditions, and the technical support that will be provided.
Subject to the agreement identified by the agreement number stated above ("Agreement"), Intel will provide technical support as described in the support addendum (SA) attached to the Agreement, ("Support"). Please refer to the Agreement and the SA for the terms and conditions that govern the Support.
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