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Customer Service

Using this website

The Design-In Tools Store allows you to place a web order with Intel for available motherboard design and validation tools on Intel platforms. These tools are available for use by Intel's design partners in engineering labs on proof-of-concept systems only.

For the best experience, please view this website on Google Chrome, Firefox, or the latest Internet Explorer on Windows or OSX.

Login Access

To login and view the full catalog of products the Intel® Design-In Tools Store, you must have an Intel Business Login and CNDA in place with Intel. To register for an Intel® Design-In Tools Store login, please register in the following places:

  • • Go to the Resource and Design Center and apply for Privileged access. If your company does not already have a CNDA on file, then you will be required to sign and file the appropriate documents. You will be emailed with your Privileged confirmation. Completion of access can take 7-10 business days.
  • • After receiving your Privileged confirmation, go back to and log in. At this point you will have full access to the Intel® Design-In Tools Store
  • • If you need a tool immediately, or have further access issues, please contact us at (916) 356-3754 or email

Request a Quote

To receive a quote add all items to your shopping cart and check out with completed order information. Choose the “Email Quote” button instead of the “Place Order” button to generate the quote. A new screen detailing the quote will show in the browser, at this time you have the option of adding more email addresses. The quote automatically emails to yourself and the Intel® Design-In Tool Store Customer Support team once you have chosen “Send Quote”. Quotes are good until the date indicated by the quote or the individual products.


Customers may use any Intel® Design-In Tools Store discount coupons in your shopping cart before checking out. Discount coupons are valid for one year from the date of generation or when the coupon has been used. Your coupon may have been generated several months prior to you receiving it. If you have any trouble using your coupon, please contact our Customer Support team.

Ordering Online

Your entire online shopping experience is hosted on a secure server. Should you experience any problems with the transaction site itself, please contact Customer Service at the number below:

Customer Service Telephone: 916-356-3754

Customer Service Hours: Monday through Friday: 7:00 AM to 7:00 PM (Pacific Time)

Customer Support Email:

You will be provided an order number and receive an email confirmation, if your order has submitted successfully and at the time of shipping. Your shipping email confirmation includes your package tracking information. Products should ship within the timeframe indicated by the product availability, however please be aware that the Electronic Filing of Export Information (EEI) for international orders may add up to 5 business days. If you have questions about your order please check the “My Orders” link in the upper right hand corner.

Shipping charges are estimates only. You are responsible for all customs duties and taxes related to delivery of the above items. If you refuse the fees, your delivery may be returned or delayed. Any charges to the shipper will be passed on to you and may affect future deliveries.

All prices are in US dollars.

If you would like to pay with your Intel credit account, please use the Master Material (MM#) numbers listed for each product and go to the Intel Business Portal

If you need to pay with a purchase order, please contact one of the following buyers.

LiTang Technology (Asia): , +886 2 250 666 33

Umai: or , 510-490-4680x182

Intel Internal customers should be aware that we assume you already have appropriate managerial approval order. Your cost center will be billed automatically at the end of the quarter in which the product is purchased.

Shipping to India is temporarily suspended. If you need an item sent to India, please contact


We do our best to ensure your satisfaction with our products. However, if you are not satisfied with your purchase, you may return the unused product at your expense within 30 days of purchase for a full refund unless otherwise noted in the product description. Product must be received by Intel within 10 days after the end of the return period to obtain a full refund. To ensure proper credit, please:

  • Ship from the original recipient,
  • Include a copy of the packing list, and
  • Describe the reason for the return on the packing list.
  • Please ship to:

    Intel Design-In Tools Store

    1900 Prairie City Road
    FM7- 2-Lab Storage
    Folsom CA 95630

    Returns are not available on certain products. If such restrictions apply, they will be noted in the product description.

    Order Cancellations

    Once the order is placed it transmits automatically to the distribution center. You will need to follow our returns procedure to receive proper credit for your order.

    Credit Card Pre-Authorizations

    At the time you complete the order, your credit card will be pre-authorized for the amount of purchase in US Dollars. You may be required to pay credit card processing fees on select items -- any charges will be noted on the initial order submission. This pre-authorization amount is converted to a charge when the order is shipped. You will be charged once the order has been accepted. In the event that the tool or service cannot be delivered, the credit card transaction will be refunded.

    These are the top three reasons for credit card rejection and our recommended solution:

    1. 1. Network issue: please try submitting your order again.
    2. 2. Address mismatch: please let your bank know to pre-approve the transaction
    3. 3. Credit limit reached: please let your bank know to pre-approve the transaction or raise your limit

    Wire Transfer

    Wire Transfer orders are subject to approval and are only accepted on orders over $2500.00 US dollars. Refunds on Wire Transfer purchases are for store credit only.

    Store Credit

    Store credit expires one year after the grant date. Please contact Customer Service, if you have any questions.

    Damaged Product

    If you have received product that is damaged in shipping, please email Customer Service or call 916-356-3754 during support through Monday through Friday: 7:00 AM to 7:00 PM (Pacific Time).

    Technical Support

    For all other inquiries including how to install and use the products, defective parts, or warranties, please send an email to one of the following addresses:

    Design development tools support (Worldwide)

    Schematic Review support (Worldwide)

    Browser Cache Clearing Procedures

    If local resources cannot get to your requests in the same business day, our worldwide support will contact you the next business day.

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